When a customer logs in, the system automatically finds the Rush Truck Center connected with the customer account to search for local inventory. Existing Rush Truck Centers customers can easily link their account via the same Shop Parts link. New customers can visit and click on Shop Parts to create an account. Since we’ve begun using it, it has become a primary source for parts for our entire fleet,” he said. Brad Ritter, Shop Manager, Diamond Trucking added, “Being able to find the part I need, day or night, and arrange to have it delivered where it is needed, has been incredibly beneficial to us. “RushCare Parts Connect has made parts purchasing much easier for us,” said Jess Miller, Vice President, Diamond Trucking. “We’ve worked with our suppliers to provide full-color imagery, VMRS data and specifications, making it easy to navigate and search so our customers can use it to shop for parts wherever and whenever is most convenient for them,” Eppes explained. “RushCare Parts Connect is the same tool our parts professionals use to search parts and place customer order everyday – so they see what we see,” said Mike Eppes, Managing Vice President of Parts at Rush Truck Centers. The system provides personalized results based on each customer’s parts and service history with Rush Truck Centers and provides related and alternate parts options with each search. Additionally, they have the ability to search millions of genuine OEM and all-makes replacement parts in the most comprehensive database of parts information available. With RushCare Parts Connect, customers have access to hundreds of thousands of in-stock part numbers in Rush Truck Centers’ $250 million parts inventory.
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